Privacy Policy

1. Who We Are

minbet ("we," "us," or "our") operates the online casino and sports betting platform accessible at https://minbet.app (the "Platform"). We are committed to protecting the personal information of all users who register and play on our Platform, including players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

This Privacy Policy applies to all personal data collected through the minbet Platform, our customer support channels, and any other interactions you have with minbet. By using the Platform, you consent to the data practices described in this Policy.

For any privacy-related concerns, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

When you register for a minbet account, make transactions, or contact our support team, we collect the following categories of personal information:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID).
• Contact Data: Philippine mobile number, email address, and residential address.
• Financial Data: GCash number, PayMaya account, BPI, BDO, or Metrobank account details used for deposits and withdrawals. All transactions are in Philippine Peso (PHP / ₱).
• Account Data: Username, password (stored in encrypted form), account preferences, and communication settings.
• Verification Data: Copies of identification documents submitted for KYC (Know Your Customer) verification.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

2.2 Information Collected Automatically

When you access the minbet Platform, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Pages visited, games played, session duration, and click-stream data.
• Transaction history, betting patterns, and game activity logs.
• Cookie identifiers and similar tracking technology data (see Section 6).

2.3 Information from Third Parties

We may receive personal information about you from third-party sources, including identity verification service providers, payment processors, fraud prevention agencies, and publicly available databases, where permitted by applicable law.

3. How We Use Your Information

minbet uses your personal information for the following purposes:

• Account Management: To create, maintain, and manage your minbet account, including verifying your identity and age (21+ requirement).
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver customer support.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and reporting obligations to regulatory authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools.
• Marketing and Promotions: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality and user experience of the minbet Platform.
• Dispute Resolution: To investigate and resolve complaints, disputes, and legal claims.

4. Legal Basis for Processing

minbet processes your personal data on the following legal grounds, consistent with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations:

• Contractual Necessity: Processing required to perform our contract with you, including account registration, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations and gaming licensing requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where our interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

5. Sharing Your Information

minbet does not sell your personal information to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to facilitate transactions.
• Identity Verification Providers: Third-party KYC and AML service providers to verify your identity and comply with regulatory requirements.
• Game Providers: Licensed third-party game studios that supply games on the Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: Government agencies and regulatory bodies in the Philippines, including law enforcement, where required by law or court order.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements.
• Professional Advisors: Legal counsel, auditors, and other professional advisors where necessary for the conduct of our business.

All third parties with whom we share personal data are required to maintain appropriate security standards and to use the data only for the specified purpose.

6. Cookies and Tracking Technologies

minbet uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game history to personalize your experience.
• Analytics Cookies: Collect anonymized data about how you use the Platform to help us improve performance and content.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

7. Data Retention

minbet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• KYC documentation is retained for the duration of your account and for five (5) years after closure.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained until you withdraw consent, plus one (1) year thereafter.

After the applicable retention period, your personal data will be securely deleted or anonymized.

8. Data Security

minbet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the minbet Platform.
• Encryption of sensitive data at rest, including passwords and financial information.
• Access controls limiting data access to authorized personnel only.
• Regular security audits and penetration testing.
• Incident response procedures for detecting and responding to data breaches.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you and the National Privacy Commission (NPC) of the Philippines as required by law.

9. Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by minbet:

• Right to be Informed: The right to know how your personal data is being collected and processed.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days.

10. Children's Privacy

If you believe that a minor has registered on the minbet Platform, please contact us immediately at [email protected] so that we can take appropriate action.

11. Changes to This Policy

minbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered users via the contact details on file or through a prominent notice on the Platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the minbet Platform
• Response Time: We aim to respond to all privacy inquiries within 30 days

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response.